I called and scheduled an appointment for them to check our pool for a leak. I was told it was cost $538, and they would need a signed work authorization and credit card information on file before they would send a tech out. I asked them to send the form to my e-mail, and I would talk to husband about it.
After talking to my husband, we decided not to use them. I did not call and cancel the appointment as I believed them when they said they would not send anyone out without the signed form and credit card. Since I’d given them neither, I assumed the appointment would be canceled automatically.
A couple of weeks later while we were out of town, they sent a tech out anyway. Finding no one home, they sent me another e-mail letting me know the tech was there, but he could not proceed without the necessary documentation. Nearly two hours later, they sent yet another e-mail telling me the tech was ready to start, but they needed the documentation to proceed.
Since I was out of town and not checking e-mail, I was unaware of any of it until the following week when I returned home and listened to phone messages. When I returned the calls, I found out that they’d not only been out and performed the tests without my authorization, but they’d made unauthorized repairs as well. They wanted my credit card information so they could charge it, and I refused.
Fast forward a month, and I am in receipt of a letter from the President demanding payment or they will turn the account over to a collection agency who will add 33% to the total and file a mechanic’s lien on our property. I feel as though he is threatening me and using bully tactics to get payment for work that they did without my permission. It was HIS company and HIS employees that violated HIS OWN policy, and yet he wants ME to pay for it. The man needs to get over himself, suck up his loss, and either change his policy or quit telling people it’s required or they won’t come out.