Whenever you’ll need to reinstall their Family Tree Maker software on the same machine you’ve just upgraded, or if you are one of those who format their hard drive once a year or so, they will lock your serial number – meaning that you can never use it again, even though you’re following their licensing terms by using the software on only one computer. Their customer support team is useless, and all they will do is send you useless emails with patches, which you can’t use because you can’t even install the program. Then they’ll direct you to Nova Development, who is the seller of their software. Nova, apart from being extremely rude, will tell you that you are not allowed to reinstall the software after 30 days from the purchase date, and that you’ll have to buy a newer version. In a nutshell, they take your money and give you nothing!
Report Filed: Ancestry.com aka Nova Development They sell software and then refuse to let you install it North Provo, Utah Internet!!
Beware of this Business, Individual, Product or Service...they Should NOT be Trusted!!
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Warning From RIPOFF SCAMS Please Read below:
If you have been fraudulently charged on either your debit or credit card, or coerced into paying and was scammed, we would advise you to immediately either visit in person, or call your Financial Institution that issued you the card. Open a fraud dispute on all charges incurred, file fraud charges against the committers and cancel your card numbers… then get new card numbers issued to avoid more Fraud charges in the future!
Most of these Scam companies will offer you zero help with a refund, you MUST take matters into your OWN HANDS! Sometimes they will promise you that they will refund you to buy more time… DO NOT fall for that, from our experience most never see a refund. They are counting on enough time to pass that your fraud claim time limit window will expire, ultimately allowing them to keep your hard earned money! File the Dispute ASAP or Open a Dispute with PayPal and Immediately Escalate it, if you paid through PayPal to get your funds back! The longer you wait to dispute, the less chance you have of getting your money back. This is YOUR MONEY, fight for it!
If you find that you are past your window to File a dispute with your Financial Institution, or were denied for any reason, please do not hesitate to File a Complaint with the CFPB at this link here: https://www.consumerfinance.gov/complaint
The Consumer Financial Protection Bureau (CFPB), is a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.
They will investigate and can sometimes get the payment reversed and taken back from these Scam Artists even if you lost your Fraud dispute with your Financial Institution due to the Scammers lying! Stay vigilent and good luck!