I was completely ripped off!!!! Paid $150 for a new LCD Screen. It lasted a month. I was repeatedly blamed for the screen’s failure. All they wanted to do was get rid of me. Now that I read all their reviews I see why… Brendon’s business model has become obvious to many dissatisfied customers in the past. They say he buys inferior electronics from China and then slams it in your phone and when it fails charges you more money just to tell you there’s nothing they can do or will do to back it up. Brandon is described in three words by one customer as is the whole Android Genius staff as unprofessional, immature and rude. Brendon was even kind enough to threaten me with the cops numerous times trying to come up with some way to flip the script while I was in his store saying he felt threatened by me or I had refused to leave. The funny thing was he illegally tape records every conversation without consent and threatened to make websites about me using my illegally recorded private personal call to his business where I stated my position about his terrible service and awful result is something he post online to somehow make me look bad if I retaliated by giving him bad reviews and reporting him to consumer affairs of Newport Beach and The State Of California as well as perusing litigation.
Yes, this is a business you’ll want to avoid at all costs! I have been robbed by some businesses before but Brendon even held my phone hostage after breaking it and charged me more money because he knew I wanted the data on it. My precious photos and contacts. He wouldn’t even get them for me without more charges. It was an escalated con. Charge me a bunch of money to install a new screen which lasted a month, when it fails, blame me, then demand more money to save my data and refuse to live up to the LIFETIME WARRANTY, then try to charge more money to pull off my data and when I refuse to do that, hold my phone hostage for…you guessed it! MORE MONEY in the form of a diagnostic fee. Absolute piece of work, the owner Brendon is! I was forced after buying a large memory card, a new LCD screen, a case and a bigger SIM card to abandon the phone, which was an Android S4 Active, for a new $1000 IPhone. Thanks a lot Android Genius, your name is a joke and stolen from Apple from their Genius Bar. Your service is a joke. You are a really bad joke!