I purchases my Galaxy Note Pro 12.2 (AT&T), Black (P907A) to be a productivity device for me. The purchase was made in July/Aug 2015 and I included the Asurion Insurance (Mobile Protection Pack for Business: $11.99).
The AT&T rep COSME, JESSE L [firstname.lastname@example.org] assured me that if anything should happen to my tablet, it would be replace with a comparable (in value and function) tablet if mine was not available anymore.
My tablet fell on the floor on 8/29/16 and the screen broke. I tried to file a claim in 8/31/2018 but was told that the tablet was on back order and not available at this time. I was also told that the case would stay open.
As soon as a tablet was available comparable in value and function (with Pen to markup Schematics and Building Plans), I would get a replacement. Over the past 2 years, only Verizon but not AT&T carried Samsung Tablets that included a Stylus.
I need this function to write and draw on schematics for work. Now AT&T finally started caring a comparable tablet. I filed my claim and no they are trying to give me an inferior device instead of the current comparable tablet.
I payed the $899 for the tablet as well as keep the contract and incurance payment up to date even without having the benefit of using the tablet over the past 2 years.
My broken device: SAMSUNG Galaxy Note® Pro 12.2 (SM-P907A): $899.99 with Pen to markup Schematics and Building Plans This is what AT&T wants to give me: SAMSUNG GALAXY TAB S2 9.7: $399.99 no Pen This is a similar Tablet to my current device: Galaxy Tab S4 10.5” (S Pen included), 64GB, Black, AT&T with Pen to markup Schematics and Building Plans Again, Asurion is replacing my current tablet with an inferior device with a smaller screen and with less capabilities and no Pen.