AVENUE REPEATED BILLING SCAM: AM I THE ONLY ONE? I bought some jeans on an avenue credit card more than 6 months ago. Received a bill (first bill received) months later with late charges on it. I always pay off my cards the same month, so was very alarmed. (Nevermind the other part of this story, which was that I believed I had paid for the jeans in the store and that what they gave me was a discount card: I don’t like to open multiple credit cards and stick with the ones I’ve had for years.) But okay. I want to take care of this. Called, apologized for somehow missing the bill, paid it off in full, and asked them to close the account, since I didn’t want any more surprises. Was assured this was done.
The next month, I get a bill for a third of the original bill, plus more fees. I call, say hey, I paid this in full and you said you closed the account. Twenty minutes on the phone, they say yes, we do see that, we’re sorry, it’s fixed now. The next month, I get another bill, against smaller, but with more late charges. I call again, go through whole dance again, and confirm that I paid IN FULL, the card is CLOSED and there will be no more bills. Each time, they’re very polite, say they can see that, have me hold while they clarify it’s fixed, apoligize, and tell me it is. All very polite on both sides. Next month: another bill! The last time I say, look, this is really getting annoying, and I’m not going to buy that it’s an error next time, as opposed to a scam, and I will be posting on Facebook, calling the Better Business Bureau, etc.Of course!, They say! We’re so sorry, they say! Totally paid off and closed!
I just got another bill. It says I owe $1.01.
Stay classy, Avenue. How ridiculous is this. Except that…it’s probably not just me, is it? Probably a lot of people are paying these things without noticing how many times they’re already paid them. Well guess what? It just became my mission to insure that more people notice. You’re welcome. You’ve totally earned it. https://www.facebook.com/MyAvenue/