I ordered the Complete Private Pilot Training Course online on Sept. 23, 2010. On Oct. 25, 2010, I submitted a ticket via the trellis desk support page. The response was a message telling me the the order had shipped 2 days after I ordered it and to wait a week or so. I waited until Nov. 25 and went back to the support page where I had to start another ticket since the first one was closed. I said I was angry and I wanted to get my order. They told me to contact the shipping department and ask for a “Priority STAMP reshipment”, which I did. The shipping department responded with the cryptic response “noted on your request”. I did not receive anything. On Dec. 12, 2010, I wrote to the shipping department to ask if my order had shipped and they said only “had been shipped”. I then wrote on to support via my open ticket that I had not gotten anything and said I either need the materials I ordered or I need my money back. No response. On Dec. 14, 2010, I wrote on the ticket that I needed to get a phone call from someone explaining what was going on within the next 24 hours or I was going to sue and black list them with my flying club. I am still waiting for a resolution. I was charged $67 on Sept. 23, 2010 but I still don’t have anything to show for it. Google “Bruce Hogan” and see what you get.
Report Filed: BRUCE HOGAN I ordered the Private Pilot DVD course and never got anything. Saint Petersburg, Florida!!
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If you have been fraudulently charged on either your debit or credit card, or coerced into paying and was scammed, we would advise you to immediately either visit in person, or call your Financial Institution that issued you the card. Open a fraud dispute on all charges incurred, file fraud charges against the committers and cancel your card numbers… then get new card numbers issued to avoid more Fraud charges in the future!
Most of these Scam companies will offer you zero help with a refund, you MUST take matters into your OWN HANDS! Sometimes they will promise you that they will refund you to buy more time… DO NOT fall for that, from our experience most never see a refund. They are counting on enough time to pass that your fraud claim time limit window will expire, ultimately allowing them to keep your hard earned money! File the Dispute ASAP or Open a Dispute with PayPal and Immediately Escalate it, if you paid through PayPal to get your funds back! The longer you wait to dispute, the less chance you have of getting your money back. This is YOUR MONEY, fight for it!
If you find that you are past your window to File a dispute with your Financial Institution, or were denied for any reason, please do not hesitate to File a Complaint with the CFPB at this link here: https://www.consumerfinance.gov/complaint
The Consumer Financial Protection Bureau (CFPB), is a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.
They will investigate and can sometimes get the payment reversed and taken back from these Scam Artists even if you lost your Fraud dispute with your Financial Institution due to the Scammers lying! Stay vigilent and good luck!