On 23 April 2019, I call Choice Home Warranty my air condition was not cooling my townhouse the sent out a technician he told me that my compressor (HAVC) was gone and that need to be replaced he would contact CHW he did and then he called me back and told me that denied my claim. So I contact them. In my contact, it said air condition it doesn’t list what part.
When I purchase it in Dec 2018 ask the representative what all cover in the warranty he told me all my appliance in my home and air condition system, heating system, electrical system, plumbing system etc. The reason I purchase the warranty is so that wouldn’t have to come out of pocket and that what they do advertise.
I used the company that sent out to my house which was Lovelace.
First of all, they said they sent me an email explaining that could be deputed only way I found that it was with the reminder. I put in the deputed of my claim to get a case manager she only reaches out to me once on Sunday I was in church 28 Apr 2019. I have made several calls she was out on an emergency and left a voice message.
This has been going on for about two weeks have my grandson living with me and he has epilepsy seizures as a consumer I feel that got rip off for a service that paying for.