I went into citibank to open a checking account to have my checks set up for direct deposit. As the bank rep ran a check on me. She stated that there was a fraud alert placed on my record with check systems. She confered with the bank manager if I provided proof of an identiy theft I had filed a year before if that would be ok to open the account. He stated that it would be ok to open the account with the proof of the idenity theft infromation affidavit. I brought the information back to that bracnh as requested and the account was opend. Three days later. I called the automated system to check my account balance only to find out that the same branch that opended my account had place a block on my account. When I called the branch manager to ask why my account had been blocked. The same manager who ok the account had placed a block on the account. But he stated that the other department that reviews acccounts like mines did not accept the idenity theft paper work that was included with openining the account. So I was told to withdraw the remaining balance and the other review department was closing the account. Well. That was a LIE!!!!! After withdrawing my money. I recieved an email from citibank stating that my account was not overdrawn by 3.64 and that that was the reason for the block being on my account. I asked if the account was about to be closed. I was told NO!!! There where no notes of any kind indicating that the account had been block because it was in the process of being closed. So after paying the negative balance and ordering a new debit card. That same branch placed a new block on my account
Report Filed: Citibank of san Antonio,tx location is 1000 nw loop 410 san antonio Texas!!
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Warning From RIPOFF SCAMS Please Read below:
If you have been fraudulently charged on either your debit or credit card, or coerced into paying and was scammed, we would advise you to immediately either visit in person, or call your Financial Institution that issued you the card. Open a fraud dispute on all charges incurred, file fraud charges against the committers and cancel your card numbers… then get new card numbers issued to avoid more Fraud charges in the future!
Most of these Scam companies will offer you zero help with a refund, you MUST take matters into your OWN HANDS! Sometimes they will promise you that they will refund you to buy more time… DO NOT fall for that, from our experience most never see a refund. They are counting on enough time to pass that your fraud claim time limit window will expire, ultimately allowing them to keep your hard earned money! File the Dispute ASAP or Open a Dispute with PayPal and Immediately Escalate it, if you paid through PayPal to get your funds back! The longer you wait to dispute, the less chance you have of getting your money back. This is YOUR MONEY, fight for it!
If you find that you are past your window to File a dispute with your Financial Institution, or were denied for any reason, please do not hesitate to File a Complaint with the CFPB at this link here: https://www.consumerfinance.gov/complaint
The Consumer Financial Protection Bureau (CFPB), is a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.
They will investigate and can sometimes get the payment reversed and taken back from these Scam Artists even if you lost your Fraud dispute with your Financial Institution due to the Scammers lying! Stay vigilent and good luck!