I wired CloudSoft Mobile a nice chunk of my savings in April 2018 for services that were supposed to take a few weeks. After months of begging them to send me work, CloudSoft Mobile acknowledged that my project had fallen through the cracks. This was after multiple e-mails from them saying my project was in hand and only a few things had to be finished up.
Their assurances were outright lies. At this point it was mid-August (4 months after I paid them). I asked if I could have a refund. They refused. They decided they would give me a credit. Ok fine. We started the project completely over. I asked for a written version of the proposal and they never sent it. It’s now November 27th and I have received absolutely ZERO work from CloudSoft Mobile. Again, I have multiple e-mails telling me “it’s almost ready”.
I have been trying to work with their salesperson (Kurt) to come to a resolution. He was still completely unwilling to give me a refund or ANY reimbursement. Instead he wants to make a NEW contract (this would be our third if you count the new contract in August/early September that they never actually sent me) which would include an NDA that doesn’t allow me to write reviews on this company in a public forum.
When I told Kurt that I wouldn’t be signing an NDA that bars me from reviewing their company, he threatened to “expose” my idea and make sure I NEVER break into the business I hired them to help me with. This is an important point to reiterate: a salesperson at Cloudsoft Mobile threatened to disclose details of my business case to the public if I write a review on this company. Absolutely absurd. He also sprinkled a few “honies” and “little girls” in there if you’re a fan of misogyny.
Be very clear, I am out a few thousand dollars and have gotten absolutely nothing from this company. They have outright lied to me about the status of my project, and now they’re threatening to expose proprietary information about my project as a revenge tactic. Save yourself and do not use this company.
Final disclaimer: the CloudSoft Mobile I worked with was based out of Canada, but the one in NY is the same group of people. If you call the number on their website (with the NY office) you will speak to the person in Canada. This whole company is a scam.