Over the last few years I have been been told one thing about what I would be receiving and the price and when agreeing it ends up the service was not what I was told it would be. Then the next service rep would tell me the last rep was worng and would do something else that was equally as wrong.
The latest is that I finally agreed to a 2 year contract for an acceptable service and was told the price would be absolutely the same every month for the full term of the 2 years. 4 months into the contract they increased the price.
I would think this qualifies as a ripoff.