Credit Control Corp and Frontier Communications
I started a landline phone and internet service with Frontier Communications on behalf of my 86 year old father who lives alone on January 13th, 2020. I was remodeling the home where my father lives along with several other subcontractors. Frontier failed to complete the installation for the internet that was never used. The landline had spotty reception at best. The installer for Frontier told me he was going to “Check on the signal” but he never returned to complete the installation. I called Frontier the next day to ask why he didn’t finish and that i needed somone to return to complete the installation ASAP. They told me I had to pay $75 for a service call! I told them this was not acceptable. Your installer never completed the installation. I got a letter from a collection agency Credit Control Corp in Newport News Virginia asking me to dispute verify this account.
I sent Credit Control Corp a letter dated June 12,2020 telling them about this situation with Frontier and that i never signed a finish work order because the work was never completed. I asked for validation of the debt like a signed work order.
On August 10th (Post marked) almost two months after asking for validation of the debt, the only thing Credit Control Corp sent me was a list of phone calls my father made mostly to me complaining the phone service was terrible and Frontier Communications never completed the installation of the internet.
I called Credit Control Corp today 9-15-2020 and they refused to consider Frontier Communication did anything wrong or should provide any further proof of this installation not being completed. Credit Control Corp can’t send me validation the debt exists or the work was performed because the proof doesn’t exist. I have 5 sub contractors who were working at that house that day who can verify everything i say here.
I made it clear my father needs service and i am willing to pay after installation and service that works properly. It took almost two months of my credit being negatively effected by Credit Control Corp sent a letter back that proves nothing but negligence from Frontier Communications. Credit Control Corp wasted no time at all to ding my credit but took their time to prove the debt should even exist. I never signed any work order for completion. Credit Control Corp should remove this from my credit report now.
There is a reason Credit Control Corp and Frontier Communications have such poor reviews. Zero stars if i could.