i hooked up with cricket about 10 yrs. ago, and almost immediately began having some serous problems, and over the yrs. my problems continue with cricket. a saw one accounting of a consumers problems and thought this person had been picking my brain!! yes, there’s a real big issue with getting a live person and, even you do, you cannot understand a word they speak. often i am hung up on without warning. my coomplaint against them is this, for now. i believe that cricket is unduly and unlawfully enriching itself off of its customers by charging us a “processing fee” every time we pay our bill. and cricket has made certain that there’s no way for me to pay my bill for free, even if it’s through some external outlet. here’s my point: what if the grocery stores began charging customers every time we bought food. yrs. back i sued cricket, and won, but the court never made clear what portion of the monetary award was for the claimed wrongful ‘processing fee’ policy. in fact, i actually won a judgment against cricket … but the courts didn’t want to award me $15,000.00. so the courts simply wrote to cricket and informed them of the court date; when cricket failed again to show, the court again wrote to them advising of another court date; finally, after three (3) separate notifications from the court to cricket, they decide to show up and challenge my claims, and the courts allowed this!! eventually, my monetary award was for about $300.00. they were over-billing me, charging me for service interruptions that hadn’t occurred, dropping my insurance, etc. and the customer service!! there isn’t any!!! the employees are the absolute most rudest people i’ve encountered in the business world, when you’re able to understand them! recently, i asked a cricket employee why i’ve not been getting my paper bills. she told me that i’d not been getting them, to which i stated not true. then i found out why i’m not getting them now. cricket charges $1.55 for the paper bills each month. however, i was paying only $.55. so cricket just dropped me like a hot rock and then raised the paper bill charge!! i would really, really like to participate in a class action lawsuit against cricket, and however many other unhappy cutomers cricket has given life to.
Report Filed: Cricket Wireless Communications bill pay processing fee denver, Colorado!!
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If you have been fraudulently charged on either your debit or credit card, or coerced into paying and was scammed, we would advise you to immediately either visit in person, or call your Financial Institution that issued you the card. Open a fraud dispute on all charges incurred, file fraud charges against the committers and cancel your card numbers… then get new card numbers issued to avoid more Fraud charges in the future!
Most of these Scam companies will offer you zero help with a refund, you MUST take matters into your OWN HANDS! Sometimes they will promise you that they will refund you to buy more time… DO NOT fall for that, from our experience most never see a refund. They are counting on enough time to pass that your fraud claim time limit window will expire, ultimately allowing them to keep your hard earned money! File the Dispute ASAP or Open a Dispute with PayPal and Immediately Escalate it, if you paid through PayPal to get your funds back! The longer you wait to dispute, the less chance you have of getting your money back. This is YOUR MONEY, fight for it!
If you find that you are past your window to File a dispute with your Financial Institution, or were denied for any reason, please do not hesitate to File a Complaint with the CFPB at this link here: https://www.consumerfinance.gov/complaint
The Consumer Financial Protection Bureau (CFPB), is a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.
They will investigate and can sometimes get the payment reversed and taken back from these Scam Artists even if you lost your Fraud dispute with your Financial Institution due to the Scammers lying! Stay vigilent and good luck!