On June 25, 2018. I placed an order on customdistros.com unsespecting who they really. There was virtually no information on them online, their proper name or location. Once the charges posted I realized it was not a discount distributor but a Chinese plastic mold factory XiJie Co Ltd. The charge was applied to my account until it posted at $17 higher than what I confirmed on. I contacted them to cancel the order but they said it was on the way. It tooks a couple of weeks to arrive (instead of 5 days that they advertise). The product was .99 cent cheap sandals that could be bought cheap anywhere in Asia, wrong size and nothing in common with what was actually ordered. They refused to refund or send the correct order. Instead they asked to place a new order and then they will send the correct product. They also promised a discount on the new order that they would wire back. I naturally refused. Now I lost $141. The website does not list location so it’s impossible to review. I would like to do everything possible to warn other users from this experince. They are forging brands, they are hiding behind Goosecraft logo (while this is not who they are), they are misrepresenting goods and just performing fraudulent transactions.
Report Filed: customdistros.com XiJie Co LTD. Charged more than agreed to, sent the wrong product (wrong size, cheap .99 cent product, nothing in common to what was sold), refused to send the correct product or to refund Ningbo Zhejiang Province!!
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Warning From RIPOFF SCAMS Please Read below:
If you have been fraudulently charged on either your debit or credit card, or coerced into paying and was scammed, we would advise you to immediately either visit in person, or call your Financial Institution that issued you the card. Open a fraud dispute on all charges incurred, file fraud charges against the committers and cancel your card numbers… then get new card numbers issued to avoid more Fraud charges in the future!
Most of these Scam companies will offer you zero help with a refund, you MUST take matters into your OWN HANDS! Sometimes they will promise you that they will refund you to buy more time… DO NOT fall for that, from our experience most never see a refund. They are counting on enough time to pass that your fraud claim time limit window will expire, ultimately allowing them to keep your hard earned money! File the Dispute ASAP or Open a Dispute with PayPal and Immediately Escalate it, if you paid through PayPal to get your funds back! The longer you wait to dispute, the less chance you have of getting your money back. This is YOUR MONEY, fight for it!
If you find that you are past your window to File a dispute with your Financial Institution, or were denied for any reason, please do not hesitate to File a Complaint with the CFPB at this link here: https://www.consumerfinance.gov/complaint
The Consumer Financial Protection Bureau (CFPB), is a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.
They will investigate and can sometimes get the payment reversed and taken back from these Scam Artists even if you lost your Fraud dispute with your Financial Institution due to the Scammers lying! Stay vigilent and good luck!