On Tuesday, September 2, 2014, Eddie Hinojosa with Green Leaf AC & Heating came to my house to inspect my AC unit that was blowing warm air. He said I needed a new coil and verbally quoted $1,200. We scheduled service on Thursday, September 4. Two workers arrived and removed the old coil and installed a new. After the work was completed, one of the workers told me the cost was $1,800. I did not pay then saying I needed to speak with Eddie first. We agreed to meet in the middle at $1,500. On Friday, September 5, I noticed water pouring through the ceiling under the AC unit Green Leaf had just repaired.
In inspecting the attic, in found water rapidly dripping from a PVC pipe next to the AC unit. The PVC was wrapped in silver tape. I cleaned up the water that was dripping onto my wood floors to mitigate any further damage and called Eddie. He came to my home that evening, inspected the damage to my ceiling and inside the attic and insisted it was not his fault. I explained that his workers were the last people to touch my AC system and asked that he have it repaired. He became angry, irate and threatening. Fearing for my safety, I called Round Rock Police Department, who came to the scene and suggested I dial 911 if he came back.
On Monday, September 8, I received a receipt for the work done on the 4th, but it was dated September 6th. I called the Green Leaf office number to get the name of Eddie’s insurance company. In speaking with Diana, the accounts of the Friday night attack by Eddie were corroborated by both Eddie and his workers. She told me they do not do a 100% assessment on an AC unit and they diagnose AC issues over the phone. This leads me to believe he was going to sell me a coil before even seeing my system. I also learned that Eddie was not willing to disclose his insurance company name to me; he would only give that information to a representative of my insurance company.
A representative from my insurance company, Ryan Hatcher with Liberty Mutual, spoke with Eddie by phone on Tuesday, September 9 to obtain the name of his insurance company as promised. Ryan conveyed to me that Eddie became rude and irate with him and refused to divulge the name of his insurance company.
Eddie Hinojosa, owner of Green Leaf AC & Heating, came to my house and instructed work to be done by his men that was diagnosed over the phone. In the process of repair, shoddy work was done which caused water damage to my home. Eddie Hinojosa has opted not to take responsibility for the damage in any way.