On Saturday, November 9, 2013 I made an online reservation for a compact car for pick up at 11:30 AM. When I got to the office I was greeted by Josh and he helped me with my reservation. I waited for about 45 minutes for them to pull the vehicle upfront for me.
To my surprise I was presented with a two door Dodge Challenger, I was told that the price will be the same as the compact car. When inspecting the car and rental contract everything was rushed, Josh asked me about the rental insurance and I told him that I was not interested in the insurance– even he told me that I did not need it, if I had liability insurance. He circled a bunch of areas for me to sign and initial, which I stupidly did without fully reading. He gave me the keys, only really checked the fuel level/mileage, and I was off on my way.
I was told I could return the car Saturday November 23rd and I would be only be charge for Saturday, but I was charge for Sunday, a few days later my credit card was charge $482.54 for the insurance and the extra days I did not have the car.
If your agents have to mislead people to buy insurance to put food on the table I will swallow the $482.54, but I will never do business with Enterprise again.