On 4/24/19 I purchased a FedEx shipping label through my Etsy shop for a floral arrangement I sold. The total my customer paid was $533.00. When I purchased the FedEx label, I insured the arrangement for $400.00.
On 5/2/19, my customer saw her package THROWN on her front porch by the FedEx delivery man; of course, it was broken. I filed a damage insurance claim that same day and provided photos of the box, the damaged arrangement, and a copy of my customers receipt showing its value plus the $400 in insurance coverage.
Several weeks passed with no word so I called FedEx. I was told there was problem with their computer system and they asked me to resubmit my claim. I tried to resubmit the claim online only to receive a message saying a claim had already been filed. I then sent the box photo, damaged arrangement photos, and a copy of the invoice via email.
On 5/31/19, I received a check from FedEx for $133.49 for the “maximum” insurance plus actual shipping costs. I contacted FedEx yet again via the phone and email. I was told to resubmit the above documents AGAIN via email with a request to reopen my claim. I phoned FedEx again today 6/5/19 – now I am being told FedEx has no “declared value” information (my customers invoice should suffice) and that FedEx now needs to perform a “Damage Call Tag” to inspect the broken glass.
According to FedEx, claims should take no longer than 30-days. My customer was sick and tired of hanging onto a huge box with broken glass and, since I had never been told that she should keep it pending a “Damage Call Tag” she opted to throw the box and broken glass in the trash.
Now I am being told by FedEx that they will not pay any additional monies. At a minimum, I would have liked the expensive arrangement returned to me so I could try to salvage some flowers. But since FedEx did not tell me for over a month that a “Damage Call Tag” would be necessary, my customer had no reason to hang on to a huge pile of broken glass in her home. Disgusted to say the least.