If you looking for a safe reliable vehicle, you need to look some where else. If your looking for rude very unprofessional management of a company this is the spot for you.
My Experience with Lens:
Ive been told lens was a great company for years, I thought ok we should go check it out. so we did and spoke with Mathew nice guy, pleasant to deal with no “pressured” feeling. We gave them $2000 the day we got the car, They told us we need another $1000 to make the deal final I said ok I will give $500 out of my next checks every 2 weeks. Perfect went fine, the actual payment came do the following week on an off payday so I paid the lease payment 5 days late. But before I could make the payment the motor went out. 30 days into the contract and the motor goes out. ok mind you in Arizona the law states there is a 15 day or 500 mile warranty and of course we were out of that. so the mechanic shop of lens found a motor gave the price of $1800 for a new motor.
I just gave all the money I had for the down payment I don’t have that kind of money. so I offered to pay half. he accepted but forced me into signing a contract for that also at $450 for 2 months when I had told him I could only do $300 for 3 months. 10 days after getting the car back from the new motor install the AC fan goes through the radiator. Repair bill = 600 because it was not part of the motor its not covered under the new motor warranty. now we are at $2400 in repairs in less than 45 days. I can not knowingly put my wife and 4 children in a vehicle that’s not reliable, I’m a tow operator I see what happens when vehicles get hit on the side of the road. NOT OK.
they tell me well you can trade it in but we are not going to loan you any money. so here I am with out a vehicle, down $3400 for a vehicle I had less than 45 days, Brain Kahn, The owner/Manager Is very rude especially when he knows hes done wrong yet cant stand to be wrong so he puts off onto someone else. “We should have planned for the vehicle breaking down” is what he told my wife. UHHHH???? I came to you for a reliable vehicle why would I think its going to break just outside the first month and then again 10days later…? Now hes has put a repossession against me even though I gave him back the car. So If you want to rent a car for 45 Days For $3500 and have even worse credit please go see Brian Kahn at Lens Auto Brokerage I know he would be thrilled to steal your money like he did mine.