Please read the emails below which I sent to LottoPalace below which contains the summary of what happened and they never replied.
Date: Fri, Mar 9, 2018 at 10:00 AM
Subject: Final Demand
To: Maria <email@example.com>
Cc: firstname.lastname@example.org, Ben Robinson LottoPalace <email@example.com>, firstname.lastname@example.org, email@example.com
I am writing with regards to the email below that I sent to you on 02.03.2018 of which I am yet to receive a response despite my warning that I would be taking this matter further if you fail to refund my money.
Could you kindly respond to the email below.
Date: Fri, Mar 2, 2018 at 11:33 AM
Subject: Re: Re: Your purchase with LottoPalace
To: Maria <firstname.lastname@example.org>
Cc: ♕ LottoPalace <email@example.com>
Thank you for confirming that there will be no future recurring subscription on my account, however, kindly note that indeed I had prepaid a payment of €390 for a Combo 3 package that was supposed to run for 12 weeks which equates to 3 months, and I was only able to view tickets for 1 week which were as follows:
Cost Per 1 Share
EuroJackpot Next Draw: 23.02.2018, 50 Lines 1 Share € 7.99
Powerball Australia Next Draw: 22.02.2018, 50 Lines 1 Share € 3.99
El Gordo de la Primitiva Next Draw: 25.02.2018, 50 Lines 1 Share € 3.63
EuroMillions Tuesday Draw: 23.02.2018, 50 Lines 1 Share € 6.13
Lotto 6aus49 Wednesday Next Draw: 22.02.2018, 50 Lines 1 Share € 4.99
Powerball Sunday Next Draw: 25.02.2018, 50 Lines 1 Share € 6.88
Bono Lotto Monday Next Draw: 26.02.2018, 50 Lines 1 Share € 2.38
Bono Lotto Tuesday, Next Draw: 20.02.2018, 50 Lines 1 Share € 2.38
Bono Lotto Thursday Next Draw: 22.02.2018, 50 Lines 1 Share € 2.38
Bono Lotto Saturday Next Draw: 24.02.2018, 50 Lines 1 Share € 2.38
Total Per Wk € 43.13
(You can see that the above tickets do not equate to €390 because there were 11 more weeks to go which no active tickets were provided following the first week)
When I queried it with your colleague in your firm Ben Robinson, he claimed that there was a software upgrade on your system which prevented me from seeing the tickets for the new week. He further stated that he could see all registered new tickets for this week but because of the software upgrade to your system, I together with thousands of other customers could not view the tickets.
I asked him to scan and send them to me if this was the case but he said he could not and that if I win, my account would be credited. I told him that this was not acceptable as nobody anywhere in the world receives a ticket after the game or else it is no longer a fair game.
This, as you know, is a breach on your part in a customer agreement for the services you advertised on your website that you will provide and was paid for but you failed to provide.
Summary Of What Actually Happened:
On the 20th of February 2018, I was searching for a reputable lottery agent that buy’s tickets on behalf of customers which enable such customers to participate in big lotteries in other countries. I came across your firm ( LottoPalace) on the internet which appeared to provide such service.
I initiated a chat on the website to inquire if indeed you provided the service I was looking for and I was informed you did.
I followed the procedure on your website by registering my details (Name, phone number, Debit Card details) etc.. and deposited funds that I could conveniently afford to purchase my tickets (€110) or thereabouts.
During my purchase, I received a phone call from Mr. Ben Robinson stating that there was a better and cost-effective way to purchase the tickets which would be to purchase a Combo 3 bundle that would cost €390.00 Euro that would last for 12 weeks a cost I had not planned for.
He further explained that this was a group ticket also known as a syndicate ticket which would increase my chances of winning. He also stated that the Combo 3 bundle would run 10 draws per week for 12 weeks being 3 months. I asked him to send me an email with the details for me to consider he said he would send it while I was on the phone which he did. His statement made sense and I proceeded to arrange the funds and deposited it on your site to purchase the bundle as he insisted I had to be quick so that he could get the tickets in.
Once the funds were sent to your site, he issued 10 active group tickets for the first week of which I could view all numbers on all the tickets. (Tickets listed above) He also persuaded me to purchase a scratch card bundle costing €700 Euros of which I stated clearly that I could not afford as it was way over my budget neither do I play scratch cards or gamble with money of that size.
He insisted that the said scratch card bundle had guaranteed winnings that would cover the overall cost of both my lottery tickets and the scratch card. I told him that I did not have such funds at my disposal and that the only way I could possibly come up with such funds was if I was to take out an overdraft in form of a loan from my Bank. He insisted that I should get the loan as he assures me that I would be able to repay it via the guaranteed winnings in the shortest time possible.
He called me several times asking if I had gotten the loan. I finally got the loan on Friday the 23rd of February and sent the funds to him via your website as requested by Mr. Robinson and the scratched bundle was then purchased but not played as he indicated he would instruct me when to play it.
On Monday the 27th of Feb 2018 I noticed there were no new active tickets for the week added to my ticket queue. I contacted him and expressed my concerns stating that I needed to be able to view my tickets prior to the draw as I would like to verify my lottery winnings myself.
Mr. Ben Robinson stated that there was a software upgrade on your site which prevented the tickets from being visual to all your customers however he claimed he could see all 10 tickets for the week from his side and that I should not worry that if there were any winnings after the draw, the winnings would be credited to my account.
I insisted that he either published the tickets on the site or send me scanned copies since if I did not have copies of the tickets prior to the lottery results, there is no way of knowing for sure if I had won or not. He then replied I have to trust him.
This, in my opinion, is absurd as there is nowhere on the planet you go and pay for a lottery ticket and you are told the ticket will be given to you after the draw and I should trust the agent. I expressed my dissatisfaction with his suggestion but he claimed it was 5 pm and he had to go home.
To this end, I feel cheated and duped I, therefore, demand a full refund of the cost of the 11 weeks unused tickets that were not provided including the € 700 Euros that was cunningly obtained by deception for the un-played scratch card which is still sitting on my account on your website untouched. I expect to receive the refund within 3 working days as a result of his misrepresentation, breach of your contractual duties and trust.
The whole picture has the hallmarks of a Lottery Scam and unless a refund is made within 3 working days from the date of this email, I will be forced to explore all options available to me which start from reporting this case to the police as well as escalating the matter to a number of governing bodies that investigates internet malpractices such as obtaining money by deception and misrepresentation otherwise known as fraud. I will also consider posting my reviews on all my networks across the internet warning others of my awful experience with your firm and to Beware.
I look forward to your swift response.
The above email was sent last week (2-03-2018) and I never got a response neither did I get my money refunded or any tickets for the 11 weeks that followed the first. Hence I am proceeding with my action against LottoPalace.
Mr. Ben Robinson can never be reached on the German number he constantly called me from at the start of the scam. It will always go to voicemail.
The customer service number is the same