On July 12, 2006, I moved furniture from Houston, TX to Boston, MA. The furniture was delivered on July 21, 2006.
The furniture delivery was several hours late in arriving and the person who was at the apartment to accept the furniture had the delivery men place the furniture in the apartment unopened. On August 2, 2006, I arrived in Boston and noticed damage to two items and a missing item (framed painting).
On August 3, 2006, I reported the missing painting to Joan of Olympic. Also submitted was a photograph of the missing painting and surveillance camera photos from the loading dock. These surveillance photos showed that the missing painting was placed aside in the moving van by one of the movers and not delivered.
Photos from a surveillance camera in the fright elevator showed that the furniture was wedged into and out of the elevator and that, the delivery men had to push and pull some of the items to get them thru the doors. This action probably caused the damage to the two items, a table, and glass desktop.
After two weeks and more that a few telephone calls on my part Olympic advised me to file a quality control report and to contact their East Coast representative to ask that a search be made in the warehouse for the missing picture. On August 16, 2006, Gina advised me via e-mail that the crew did recall the delivery and they may have left the painting in their vehicle. However, they could not locate the painting.
Although it is clear from the statements of the delivery crew and the viewing of the surveillance camera photos that carelessness on the part of the crew caused the damage and loss, I was advised to submit a claim to a third party processing center. After collecting receipts and estimates for damage repairs, a claim was submitted on September 14, 2006. After several months of waiting for a response, I received a letter on March 14, 2007, offering a settlement of $54.00.
My original claim consisted of a new painting, which had been purchased for $140, replacement of desk glass for $144 and repair of an antique table for $100.
While it is clear that Olympic Moving & Storage damaged furniture, and may have stolden a framed picture Olympic has done little to address these problems.
I would suggest that anyone thinking of using Olmpic Moving and Storage read letters like this and stay away from this company.