We bought a new twin mattress from Mattress Firm and the salesman sold us on the idea of the Protect-a-Bed covers, as he said they would REPLACE the mattress if it failed. As this purchase was for our young daughter, we felt it was worth the investment (even though they were about $65) as kids have accidents. Well, it failed. We called the mattress store and they said to contact Protect-a-Bed. So we did that and we told that they would not replace the mattress, that they would only send us a new cover. Wow- that’s it?!?! We would NEVER have wasted all that money if we had know all we’d get is another defective cover! And that’s exactly what happened, the new one started leaking though immediately! I was so not happy about it! I contacted them again, and they said they couldn’t do anything to help me, because they can only replace the cover once during the warranty. But I didn’t want another one!!! I only want $250 for a new mattress for my daughter because hers smells disgusting thanks to their stupid “protectors”!!!! I cannot get the urine smell out. I hope this saves other people’s hard earned money. We bought a regular mattress protector at Walmart for my son’s twin bed later for about $20 and it has been doing the trick just fine. I hope this company goes out of business for all the scamming people they are doing!!!!
Report Filed: Protect-a-Bed Did not honor warranty!!! Wheeling Illinois!!
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Warning From RIPOFF SCAMS Please Read below:
If you have been fraudulently charged on either your debit or credit card, or coerced into paying and was scammed, we would advise you to immediately either visit in person, or call your Financial Institution that issued you the card. Open a fraud dispute on all charges incurred, file fraud charges against the committers and cancel your card numbers… then get new card numbers issued to avoid more Fraud charges in the future!
Most of these Scam companies will offer you zero help with a refund, you MUST take matters into your OWN HANDS! Sometimes they will promise you that they will refund you to buy more time… DO NOT fall for that, from our experience most never see a refund. They are counting on enough time to pass that your fraud claim time limit window will expire, ultimately allowing them to keep your hard earned money! File the Dispute ASAP or Open a Dispute with PayPal and Immediately Escalate it, if you paid through PayPal to get your funds back! The longer you wait to dispute, the less chance you have of getting your money back. This is YOUR MONEY, fight for it!
If you find that you are past your window to File a dispute with your Financial Institution, or were denied for any reason, please do not hesitate to File a Complaint with the CFPB at this link here: https://www.consumerfinance.gov/complaint
The Consumer Financial Protection Bureau (CFPB), is a U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.
They will investigate and can sometimes get the payment reversed and taken back from these Scam Artists even if you lost your Fraud dispute with your Financial Institution due to the Scammers lying! Stay vigilent and good luck!