My wife rented a trailer from Uhaul for the last few items of our move about 35 miles north of our old house. The trailer was way to much weight for our jeep as well as way to much weight for the rating on our receiver ball hitch. After loading up trailer and proceeding to head up north to our new residence approximately 3 miles into the trip on the freeway the springs on our jeep broke as well as overheating of the engine and throwing a rod as well. The time was around 1 a.m called Uhaul’s (not so 24hr. roadside service a voicemail prompted me to there website. Who has access to this at 1 a.m in the morning on the freeway? Anyways after a few hours of trying to figure out what to do had to leave both parked on shoulder of freeway. Called Uhaul next morning to tell them what had happened they suggested get one of there trucks to retrieve the trailer. Upon arrival of where they were left both jeep and trailer were impounded at a cost of $460 each X 2= $920. That was our only veh. No way of getting them out of impound. Our insurance company said not their fault but fault of Uhaul. Had to pay someone $250 to get them out of impound lot. This whole while after even explaining to them what had happened was still being charged by Uhaul.
Wife even bought insurance from Uhaul not that it is really even needed in this case. Since Uhaul is negligent for renting the trailer to my wife in the first place. Anyways after 3 painstaking months of delays different adjustors circus clowns shows and acts the denied the claim. Quote unquote from. 2nd adjustor from repwest the V.P of the dealerships in utah (after 10 days of waiting on him to decide his higher than mighty decision) says the jeep is too old and would of broke down anyways.. What ?? Wow that is a pretty bold statement. But you will go ahead and wrongfully connect and gladly accept my wife’s money for coverage anyways? What a joke. Well knowing this my adjustor said we are still gonna push this through for you. Geez thanks!!! And I said for what amount is this for? He said $1500?? Are you serious?
I said not even close to what I feel is owed to us. The receipts from the impound, impound retrieval, Bill from Uhaul still charging us in the impound yard let alone what the claims adjustor repwest sent out to check out the jeep are almost even twice that amount. I asked him do you understand? Your boss made it clear to me months ago. Hey if you want something you need to provide receipts. Well I did. And it is pretty easy math we all learned in grammar school you just add all the totals together. I have a calculator if you need. But that does not equal $1500 . Let alone the dog and pony show circus and delays I have dealt with through this company. Worst I mean worst un professionalexperience of my life with this REPWORST company.