I returned two La Prairie products ~ one that I had a reaction to & the other that didnt do what they said it would do. They took the return with no problem only to have Saks Fifth Avenue in Beachwood, OH return it to me over a week later with a letter stating that the items were empty & that my Saks Fifth credit card was re-charged.
They were not returned empty to the store but were definitely empty when I received them back in the mail.
I called the Manager in Beachwood to discuss this with him, who was very rude & would not listen to what I had to say, he just kept interrupting me saying my mind is made up. After many emails & phone calls to Corporate in NY “I spoke to Cheryl in Customer Service who agreed with me on my complaint she said she would call me back in a few days. When she did call back she said there was nothing she could do.
Why have a Customer Service @ Corporate if they are unable to do anything about a situation? especially when they agree with the complaint.
went up the chain @ Saks Fifth to Julia who sent me to a manager higher than Cheryl. Andrea is the manager to Cheryl the person @ Corporate I spoke to first who agreed with me.
OMG what a joke ~ she was so rude she made me feel like I was a liar & was trying to pull one over on the company.
She finally told me she would get back to me in a few days / after waiting over a week I went back to Julia to let her know I was not getting a response back, an email was sent to Andrea from Julia who again who sent me an email stating she was busy but will get back to me soon.
Andrea handed it back Cheryl, the first Customer Service Manager @ Corporate in NY I spoke with who agreed with me but was unable to do anything about the situation.
Per Cheryl, Andrea wanted her to tell me to ship the two items to Saks Fifth Corporate in NY for further inspection, what this was going to do made no sense but I sent it anyway with a phone call back a week later from Cheryl stating that the items were empty REALLY & that they could not help me any further.
looked into complaints for Saks Fifth Avenue on line @ http://www.consumeraffairs.com/retail/saks.html
I found that this is the norm for Saks Fifth Avenue to take merchandise back & then mail the item back to you with a brief explanation why including that they re-charged your Saks Fifth credit card ~ no phone call, just being sneaky & underhanded by sending it back to you.
I was treated like I was a liar & a cheat, Saks Fifth Avenue is a Company that has earned the Customer Service Champion award; the research company “J.D. Power and Associates” that gave this award obviously did NOT do their homework on this company because if they did they never would have received this award… I will be sending J.D. Power and Associates a letter as well
Look on line Saks Fifth Avenue have complaints all over the place, even from their own Employees.