We bought the newest model Samsung dishwasher 4 months ago, and it has worked a total of two weeks! Three service trips later, they finally tell us that it is a defect in the model. Then we have to fax a bill of sale to prove we’re within warranty – which is crazy, because you have it on file from the previous warranty service calls!
Different agents quote me different time frames. The responses to emails I have sent tell me to call for help troubleshooting, when i clearly indicate in my email that Samsung has told me I need to replace the unit not repair. And this is for a defect in the model that Samsung is AWARE OF.
Finally, I have been told that the credit I may receive for the return of the defective unit may only partially cover the cost of the exact same model again. (Not that I would ever purchase this model or another samsung model again, but it is inappropriate not to honor a like-for-like exchange credit. After multiple attempts to reach out to Samsung and give them the benefit of the doubt, they refuse to call back or acknowledge my email requests.
I would be forgiving of a defect – not all electronics are perfect in the first batch – but treat your customers right and do the honorable thing.