Sprint now has my bill to $874.29. This is because at the advice of a customer service rep (unknown). I had the 2000 any time min, nights and weekends, PCS to PCS calling, and add a phone. My bill was averaging around $115.00. My phone actually broke, but with an agreement through the company that the phone was purchased from, I was able to get a new phone. My wife had the same phone that I had. When I got my new phone, I activated under my number. When I got home, I decided that my wife would benefit better with the phone that I received. I called a Sprint rep, and they told me that I would need to disable my number and activate the phone to my wife’s number. They also proceeded to tell me that I would have to leave my number turned off for 24 hours.
In the process of doing this my plan went from the above mentioned to 200 any time minutes only. Did not receive a bill from them for 3 months. By this time we thought that we still had the 2000 anytime min, and continued to talk like we did before. When I finally received a bill it was for $666.92. I called and talked to Regina, and she told me she would give me a credit of $453.00, but had to send an email to her Asst. Team Lead, and to call back the next day. I actually waited a couple of days, before calling back. When I did call back, I was told that there was no way of finding Regina and that I could have talk to any one at any of their call centers. I asked to speak to a supervisor, and they told me that a supervisor could only be talked to if it was an emergency. I then proceeded to ask about the credit Regina was putting back on the account, and they told me they were advised not to give any more credit on the account, which there was never any to begin with.
I told them that if they could not credit the accout, then to cancel my service. I was told that I was in a contract for 2 years, and there would be a penalty for cancelling the account. My bill is showing month to month, and no contract. They proceeded to cancel the account, and charge me with a cancellation charge. The account is now in collections, ruining my credit, all because of them renigging on the statements from Regina. The account is now up to $874.29, including lawyer fees. Can anyone help me resolve this matter, or am I just going to have to sucumb to their poor service????