This complaint is to address the fraudulent practices, high-pressure sales tactics & a lack of commitment for the representatives of Summer Winds/Stormy Point and Vacation Services International. Their deceptive ploys used in selling timeshares in order to increase their sales and pocketbooks, falsely represent the company.
Rod Heil, made misleading, intimidating, and false statements during what was to be a short, perhaps 30 minute meeting to review our current ownership. However, this meeting resulted in more than 3 hours of our time. At the beginning of the meeting, Mr. Heil advised us that he was on his way out the door for the end of his workday but would take a few minutes to review things with us. The appointment was made and he did not want us to feel as though we wasted our time making the appointment. This should have been our first clue that this was not going to go well for us.
During this meeting Mr. Heil repeatedly reminded us of the advantage of ownership was the low maintenance fees. Which he offered to waive for 2 years if we would upgrade our existing contract. Mr. Heil agreed this was written into the contract and that we should not bother to read all the print of the contract since the evening was getting late and he knew we wanted to be on our way. Not to mention he had plans for the evening and wanted to be able to get on with those also, reminding us it was his good will that he stayed as long as he had. (Come to find out this was written into the contract, however the verbiage used forced us to lose the use of the facility for 2014 while still paying for the use, and only waiving the fees for 2015. )
Rod Heil & Tony Hughes at Stormy Point Village provided deceiving false information regarding how they would “resale” an existing timeshare for us. They advised it would take all of 6 months for the sell to be completed and for those funds to be transferred to any outstanding balance on our account. This would be without complications to us due to our current standing of VIP members. Rod Heil repeatedly assured us this would not be an issue as timeshares were desirable and the need far exceeded the availability to the public. We were not to worry about making the decision & to allow him to take over the details of the transaction with the assistance of Tony Hughes. Mr. Hughes mentioned, “Mr. Heil is correct in his statement. Rest assure that Mr. Heil would stand by his agreement.”
Mr. Heil and Mr. Hughes advised us that Mr. Magee would be responsible for selling the unit. They contacted him at the time to discuss the matter. It was Mr. Magee who quoted the selling price of $23K to 24K for the unit. The only cost to us would be for the $199.00 listing fee. Which in this desirable market would be only a small cost, considering the market place was in need of listing such as the one we had to offer. Again all 3 men assured us of the expertise Mr. Magee had in selling properties in the area and how quickly the transaction would take place. All we had to do was give him a matter of a short 6 months, no more. However we would probably see a return much sooner. During this conversation we repeated stated we could not upgrade current contract without selling of the other unit.
Mr. Heil stated unless we upgraded our timeshare we would not have access to the new accommodations being created in Stormy Point. This was due to the addition of the new swimming play area. Our current timeshare did not include any additions made to the premises today or in the future. The only way to have use of this area would be to have them prior to signing contract, which meant reinvesting into a larger unit. Otherwise, we had no option as we were already in a 3-bedroom unit. We explained to him that a 4-bedroom unit was too large for our needs and with health issues; we could not use an multi-level unit. Even with family visiting us during our stay, we would not need a 4 bedroom. Mr. Heil insisted if we wanted our grandchildren to be able to “enjoy” these exciting and fun filled privileges this is what would be necessary. “Do you really want to deprive them of having fun?” (Not a nice thing to say to grandparents who want to get the most out of each visit with their grandchildren.) We asked him why our current ownership would not allow them to use these facilities and he stated privileges come with reinvestment or new investments only. Stating this was a confirmed fact by his supervisors. He stated our grandchildren could watch others enjoy the area once completed from a distance.
Several attempts to contact Mr. Heil were made via text message and phone questioning the sale of our other timeshare as he agreed. He acted as though we had done something incorrectly by not understanding that he would not be the one making the sale. However, stated he would contact Mr. Hughes and not worry this timeshare would be sold within the 6 months. We finally received a call several weeks later, stating that the title search was not completed and they were unable to market it until this would be completed. Again, Mr. Heil told us not to worry he could guarantee the sale of the time-share would be completed in 6 months. (Please note we have saved his many texts to us.)
We have since learned that Mr. Magee does not sell units or advertise for the selling of these units. He is simply an intermediary in the ploy to “finance” the pockets those involved in this gimmick. Upon contacting him to discuss the matter, he was rude and unwilling to offer any form of explanation or assistance except to provide us with another phone number to contact, 855-874-8785. We contacted 855-874-8785 regarding the listing to be ridiculed by the representative. After looking up said listing, he laughed & mockingly told us he could not believe how foolish we were to think we could get this price. The asking price was well over $7K more than current selling prices, not to mention it would be illegal to sell the unit. We were referred to 843-88-6874 Campbell Law Firm to discuss why. It has since been confirmed the unit Mr. Heil, Mr. Hughes & Mr. Magee agreed to sell for us cannot be to be marketed or sold. Due to foreclosure and bankruptcy, ownership interests no longer exist. Further clarification of how these men mislead & lied to us.
Contacts to Summer Winds repeatedly offer no assistance. Only being told to leave a message & we will be contacted. Even requesting someone in “charge” brings no response. I was told to mail in my issues & paperwork, for review. The result: the person handling the matter was no longer at the company and I would need to begin again. I have, however no resolution or contact has been made.