I unfortunately answered a mailed flyer offering spring A/C maintenance for new customers only for only $29.95. Since I maintain my A/C every year I decided I could use a break on the price. Wrong move. I called Technical Services and they came the next day. I expected techs instead Mike Kirkland and Miller came and I did’t think anything of it thought it was normal. Ha!
Mike introduced himself and then walked to the back of the house and inspected my A/C Unit. Miller came in to the house with me and inspected my filter. It was on backwards and he showed how it should go. Not that I did’t already know. Miller then sat at my table and took out some forms and then proceeded to chat with me. It was mainly social conversation and knowing that I was a widow proceeded to tell me of his loss of his wife and how lonely it was for him. That softened me up for what was to come from these to men from Technical Services.
Mike came in to my house a few minutes and asked me and Miller to come and see the A/C. To my surprise it was frozen over. Pipes and condenser. And Mike said it would cost me $2,500.00 to replace the condenser and since my A/C unit was 8 yrs old Mike did not recommend it. He asked Miller to check the warehouse to see if the one A/C unit was still available. It Was. We went back in to the house and began filling out the paper work for the financing arrangements with Wells Fargo. Miller said to Miller I was OK. He proceeded to fill the estimate of cost .
Mike said his diabetes was acting up so I offered him a protein bar. That softened me up more so. He then showed me the bottom line. $6,540.00. I had no idea what this type of work cost an d besides I did’t hnave a chance to check it out until after the fact. So I signed the agreement. The A/C was installed that same afternoon. The next day I mentioned the cost to my friend and I was told that I had been ripped off. I went on the net and found out that the very same A/C could be had for $2,239 with free shipping. The Frigidaire 3.50 ton 13 seer is exactly the same as the one they installed. Now I would like a refund of what it should honestly cost Mike.