I called to make an appointment with Teddy Bear Dental. I had the office lady verify they were part of my PPO plan. She did verify and I took my daughter in for cleanings. We went back twice…every 6 months for almost 2 years until a few months ago I received a notice stating that we owed for the last 2 years because they weren’t a preffered provider for my insurance. I was never notified of the changes to the dentist contract with my insurance. The new billing lady claims that they placed a note in the office on the counter…the same counter they sell vitamins and toothpaste….but never actually notified their patients. I have requested for all charges to be waived, but Helena the new billing Manager refuses to be reasonable and has since placed the bills into a collection agency with an additional fee of $195+ the billing for 3 dental cleanings and x-rays.
Irvine mom of 2