We get these flyers in the mail all the time that say free nights stay at the Palazzo or Venetian Hotel in Las Vegas. We booked our stay and when we got there at the front desk, we reconfirmed with the clerk at the front desk again to be sure that we there for the complimentary 4 nights free. The hotel cleark did confirm that. But when we got our credit card statement a month later, we got charged $872.00 for the stay. What a SCAM. The hotel is hoping that their customers don’t check their credit card bills. So if 1 out of 100 customers don’t call to get a reversal on their charge, they made out anyway. They are gambling with the thought that they’ll go ahead and charge all these credit cards and hopefully not all of them will complain about the charge since the stay is over.
So I called the AR dept and it took me an hour and a half to get a live person to answer. When the person answered the line, she said it was her first day at work and that she had no idea what to do. I’m sure. After hours and hours of arguing with her boss, they finally agreed that a credit should be issued to our card. CUSTOMERS BEWARE! If you are going to stay at the Palazzo and are offered such an offer, check your credit card when your statement gets to you. They will charge your card and then reverse the charge after you complain about it.
I just thought I’d warn all those suckers like me that assume that companies like this honor what they say on their flyers.