Reserved a truck on 8/21 for 8/31 move. Purchased moving help which scheduled movers to come. Recieved confirmation of my purchase the same day. Called Uhaul to see if I could pick up the truck a day earlier. They said it would be fine as long as the uhaul agent servicing the transaction would be ok with it. To be brief, I couldnt get the truck earlier because they just didnt have one. So, the day before the move came and I recieved the expected confirmation email telling me my reservation was guaranteed. I had to delay the movers because they would have gotten here too early incurring costs so they agreed to come a little later. I honor my appointment to pick up the truck. UHAUL orders the franchise not to rent me the truck they reserved for me.
They had a few 17 footers and one lady bringing hers back. I had to get on phone with the most ignorant, impersonable person I have ever dealt with. He flatly said, “you are not taking a rental unless you make a 781 dollar payment”. I asked what such charges were for and he said he did not have the details only that I owed them 781 dollars. I told him I was not going to just pay him the money without knowing what it was for and he bluntly stated “well you are not renting a truck without paying this charge”. For a brief second he opened up and said it was regarding an incident in 2002 where I rented something in October 2002. I told him I did not rent from them during that time. He hung up on me. The franchiser could not do anything more though they were extremely supportive and gave me some numbers to call and names. They said UHAUL are very stern in their dealings and that they have actually been hung up on by them in the past. Were talking a franchiser, not a customer – have been hung up on by these clowns at Uhaul. So, needless to say, I went home without a truck and with movers on their way. I was not given 50 dollars guarantee as promised. When I got home, I called my landlady and told her I had to stay for a couple days longer. She said to leave her a check for the time I spent at her home on the counter. I had to call the movers who said they would not be able to come until after the holiday. I then had to put more money down for a more expensive truck which required a larger deposit. I then called UHAUL again and got a very confused individual named Mike Torres. At first, he said I damaged their truck by putting the wrong fuel in it. When I prodded for more detail, he gave me a very strange name and that my name was referenced with this person in the damages to the truck. He said, in addition to this, I had their truck out for 60 days. I rented in June 2002 and did not return it until August 2002. I asked him who the agent was where I had supposedly dropped this truck off at and he said he could not give me that information. If he could ask me for upwards of 800.00, why couldnt he give me the reasons for it? His explanation was that such contract information was archived. To this moment, I do not understand how someone can accuse someone of owing them money and not having any exacting details other than ‘lateness’. To be blunt, I brought that truck back the next day in June 2002. It must have been a mistake on their part to have not logged that truck in their system. Had the truck been THAT late, my credit card would have shown such charges. Otherwise, they would have to prove they made some kind of gesture that I was 60 days late bringing their truck back. I used their truck no longer than 48 hours and that somehow got translated into 60 days?? Needless to say, Mr. Torres also hung up on me. This was after he could do nothing for me. Told me to write to his company and to call the collections on Tuesday when they resume business. He did not care that I had all of this move planned and that they lead me on in doing business with me to the very last hour causing me this inconvenience. I am taking UHAUL to small claims court and they will be paying every penny above what I anticipated in expenses. UHAUL is a TOTAL ripoff.