I purchased a home security system from Vivint in July, 2012. The salesman came to my home when I bought the system. I have dogs. The salesman knew I had dogs because my dogs were here when he was here. He failed to tell me that dogs would set the alarm off as glass breaking. They couldn’t ever fix that problem so I ended up with a security system I could not use. I paid for this system every month, on time, and as agreed and thought once I got to the end of the term in the contract (42 or 48 months) that I would be done, but, oh, no. They aren’t finished with you yet. Vivint continues to bill month after month for the terrible service they provide and when I called to cancel, they state that it is in the contract that I must provide written notice to cancel and then they have 30 days to keep billing me. Tell me what service do you have that you cannot cancel with ONE phone call? The answer would be no service – every service we have can be canceled with ONE phone call. This company employs in its contract this nonsense about having to provide written notice and then the games they play saying they never received it. I filed a complaint with the BBB and Vivint’s defense? You got it – the fine print in that contract that provides them the right to abuse and continue sucking money out of an unwilling consumer. Any reputable company would rely solely on its service and allow its customer the freedom to choose. If the service is good, the consumer will want to continue the service. But not this place – this place inserts fine print into the contract that makes it beyond difficult and frustrating to ever get free from them. Ultimately, I had to file fraud with my bank to stop them. A stop payment did not work and that is when I filed fraud with my bank and I filed a complaint with the BBB and the FTC. BUYER BEWARE – do not use this terrible company, they do not care about their customers one single bit. The do not fix problems when you have them and they will take every last cent they can get from you and what they will put you through to get rid of them is beyond crazy. If you want a security system, go to a company that values its customers – this company does not. The sign of a terrible company providing terrible service lies in one question: What is the procedure to cancel the service once the contract term is satisfied? If it is anything besides a phone call, it’s a game and a scam – it is language inserted into the fine print to suck as much money out of an unwilling consumer as it can get because it cannot rely on the quality of its product or service to make a profit.
The last thing I will say is that I don’t think I have ever posted a bad review of anyone or any company – I don’t have the time and typically, my attitude is that my time, effort and energy is better spent doing more productive things. I am posting about this company because in my very strong opinion, they are shady, underhanded and deceptive bunch and they need to be stopped. I plan on posting on every site that I can find about this terrible place so that people know just how poorly they treat their customers.