I became an owner within one of the buildings they manage, and have regretted it ever since. AVOID AVOID AVOID AVOID AVOID AVOID at all costs.
They never respond, so if you have a problem you are on your own. They have even put tenants life in danger by hiring cheap contractors who don’t know how to properly ventilate their gas powered equipment causing a full evacuation of the building per Chicago fire department. If I didn’t have ADT, people would have died (levels were at 10 times the toxic limit from morning till the alarms went off from upward seepage into peoples homes). Nobody reached back out to me from management for the story or any update. I have a police report and logs from ADT.
Another time they had illegal contract workers working on parts of the building, shutting off water over 24 hours, blaming it on the city. After getting with the city department having them come out only to tell me it was not them and the valve was shut off internally, even though the property “manager” sent out emails stating it was a city shut off. It was a manual valve shut off so renovations could be completed without a city permit. I also have a case # for this incident.
Now there was an incident on property, where the cameras are directly pointing to and are triggered by motion and have a capture light cueing that tape is rolling when there is motion. I reached out and called, and finally got a response about 9 days after. Then they emailed back saying basically the cameras didn’t have proper location or angle… they didn’t ask me which camera, which location or what times… Funny
Even the property cleaners leave notes up in our building saying, please reach out to your management company to continue cleaning services because they stopped paying and stopped responding…
Have you seen a theme yet? I forgot to mention that I purchased the property 4 months ago. I have had ENOUGH.