No doubt these people are in business to RIP YOU OFF. I had searched the website www.laptopscreen.com and searched by model number of my Dell XPS M1330 computer. The site listed two screens. Apparently Dell only ever put one type of screen in this model and www.laptopscreen.com lists 2. Bait and switch is the term…Anyway when I tore down my laptop only to find they sent the wrong screen. I contacted them only for them to tell me I ordered the WRONG ONE….hmm their website says they have two and one is out of stock. I am going to figure it is always out of stock and the want you to send them an additional $15 to send you a label to send it back to them. They also are persistent in not letting you send the part back at your expense. The website states all packages will be refused. Well I cannot send back anyway since they do not list a physical address. Starting to look like a scam so I contacted Chase and they were kind enough to reverse the charges. Here is how the communication with www.laptopscreen.com has gone thus far. (see attached for the website screenshot)
Order 1330628299: You sent wrong screen
Support ticket number 87954 (Open)
Mar 06, 2012 14:17:52
The screen I received today is not compatible and will not work. How do I get the correct screen for my Dell XPS M1330? The one I received has entirely different plugs LP133WXI is the number on the one you sent…photos attached marked “Mine” & “Yours” [Your file has been uploaded][Your file has been uploaded]
Mar 06, 2012 14:20:10
Your old screen has LED backlight, while you have selected one with CCFL backlight. These two screen types are not interchangeable. Please see steps below for a prompt refund,a s the LED screen you require is not in stock.
Please check this links: Upgrade or downgrade of the LCD resolution. Upgrading from CCFL to LED backlight Correct backlight type for your new screen
Mar 06, 2012 14:20:29
Shipping the screen back for exchange or refund. Due to customs duties and taxes applied to all International parcels coming in to Canada the only way to return the screen is to use return shipping label provided by us. WARNING! All parcels without our shipping labels will be refused, no exceptions. Steps to follow:
1. You pay return shipping fee (just $15 for continental USA, see Pay for Return shipping link below).
2. We issue RMA number and create return shipping label for you.
3. You will download the label from this ticket and use it. Detailed instructions will follow.
Click here to pay for your return shipping label
Mar 06, 2012 15:01:48
Are you INSANE…..I ordered it BY MODEL NUMBER…..
Mar 06, 2012 15:04:53
If this is the case why does this screen come up when you choose MY MODEL…ripoff Canadians
[Your file has been uploaded]
Mar 06, 2012 15:05:51
Get ready for a Chargeback from my Credit Card company
Mar 06, 2012 15:16:19
I have contacted my VISA and reversed the charges. How would you like this
returned at your cost?
Mar 06, 2012 23:05:45
Thank you for the information provided. If you have in fact contacted your credit card issuer, then we have to wait to for them to contact our company. Otherwise, we will gladly issue full refund as soon as the screen is returned to our warehouse, see post of Mar 06, 2012 14:20:29 to continue, please. Thank you.
Mar 07, 2012 15:00:22
Send me a label so I can return.
Mar 08, 2012 11:01:25
Please see post of Mar 06, 2012 14:20:29 to receive a return label. If you have in fact contacted your credit card issuer, then we have to wait to for them to contact our company.