Consumer Rating:

Use Extreme Caution before you consider doing business with Fiverr ! This consumer has had a Negative Experience & that should Never be Disregarded. We encourage our readers to perform further research before making any type of commitment or buying decision.

Fiverr  – Untrustworthy Customer Service/Lost refunds, possibly kept by Fiverr

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I will never ever use Fiverr. Highly disgraceful and untrust worthy customer service. I used the platform for the first time recently and paid for the order via Paypal.
Due to some confusion a case was raised in Paypal due to which the order in fiverr was cancelled and my account received a warning as per Fiverr terms and conditions. As per the customer service the amount is instantly refunded to paypal and suggested to create another order with the seller, which I did.

However, till today the refund amount is NOT reflecting in my paypal account. The customer service is just dilly dallying to check with paypal, we have sent the refund, etc. Finally after all the follow ups asked them to file a formal complaint about this issue and the customer service has disappeared since.

It’s been more than 10 days now. I can’t believe an online payment/refund can be grabbed like this.

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