Consumer Rating:
CONSUMER WARNING!

Use Extreme Caution before you consider doing business with ToyWiz.com ! This consumer has had a Negative Experience & that should Never be Disregarded. We encourage our readers to perform further research before making any type of commitment or buying decision.

ToyWiz.com  – TERRIBLE, selling items that are damaged but you won’t jnow until you get it!

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I would give 0 but not an option. This company is a joke. I ordered a Batman 75th anniversary funko for my husband under the assumption that I’m buying one that doesn’t declare it as a “damaged package,” but low and behold when it arrives they barely packaged it with any support, just a simple piece of bubble wrap not even wrapped around the funko and immediately my husband starts to pick out flaws. There are multiple corner issues and it looks like they peeled a sticker off the front of the box because they didn’t get all the remnants off, and there were multiple scratches on the box. I get things won’t be perfect but my husband and I have bought funkos online from other buyers that were in WAY better condition than this one, I would lean to say almost perfect. For buyers who are going to open and play with these toys no biggie to what the box looks like, but for those who collect these, the damage was too much to justify the reselling price or to just have it as part of the collection. I call the next morning to explain that I didn’t purchase one that said “damaged” but yet I received a damaged one and the gentleman told me that I would have to send this one back and they would resend a new one in better condition. So I printed the shipping label and sent it in the mail. A week past and I heard nothing from this company. I call Wednesday to check the status and a lady answers and tells me they have not received the package. Ok so I told her I’d check the tracking and get back to her. It was delivered two days prior so I call back and tell her it was delivered and she tells me someone will get back to me by email within 24 hours. I get an email this morning stating they are issuing a refund that should be back on my card in a week. I call back and ask why I’m receiving a refund when I clearly was told a new one would be shipped out and this rude lady tells me that no where in the notes was anything said about issuing a new funko. At that point I was done and I’m taking the refund so I can give it to someone who will go out of their way to make a customer happy. I will be telling everyone I know to NEVER DO BUSINESS WITH TOYWIZ! The company is a joke and looking at other reviews I’m not the only unsatisfied customer.

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